OneTravel
Flights and hotels from a US agency owned by Fareportal, adding its fees to the airline’s: the fee tables, the 24-hour question and the refund path.
Verdict
Buy here
- Simple economy trips whose total, fee included, compares well with the airline’s
- Pay-at-hotel rooms, which OneTravel says can be cancelled free before the visit
- Price-match claims within 24 hours against Expedia, Orbitz, Priceline or Travelocity
Buy elsewhere
- Any ticket you might cancel or change: most fares are 100% non-refundable
- OneTravel charges $75–$250 per passenger on top of airline penalties
- Phone bookings without the fee quoted, and add-ons you did not choose
The rules
- Market
- Fares and fees are quoted in US dollars for US travellers; the terms accept cards issued in the US, Canada and some other countries, and the fee page says service fees are converted to your local currency on the payment page.
- Verified · Sep 9
- Pricing
- Service fee on top of the airline’s price: up to $50 per passenger per ticket on most fares
Details
The fee page and the terms say “on most airfares a service fee of up to $50 is charged on a per-passenger, per-ticket basis”, children and infants included. Exceptions: up to $200 per passenger in business or first class; up to $100 for multi-city or open-jaw trips, Fusion Fares/Value Deals and unaccompanied-minor tickets; up to $55 for alternate-date or nearby-airport results; up to $50 per passenger on vacation packages. Hotels carry up to $42 (per booking on the fee page, per night per room in the terms — the pages disagree), car rentals up to $40. Phone bookings cost $15–$250 per economy passenger, up to $500 in premium cabins. Fares include taxes, surcharges and the fee; the checkout total binds.
Published policy: OneTravel Service Fee page, General Terms and Conditions (“Our Fees and Exceptions”) and home page, read 9 Sep 2026
- Verified · Sep 9
- Returns
- Most tickets 100% non-refundable; phone-only cancellation costs $75–$250 per passenger plus airline penalties; refunds may take 60–90 days
Details
The terms call most airline tickets “100% non-refundable”, say most hotels, prepaid cars, packages and service fees are non-refundable after 24 hours, and require every cancellation by phone before the first flight departs. Where fare rules allow, the post-ticketing table charges per passenger: $75 (economy) or $100 (business/first) to cancel for a future credit, $150–$250 to cancel for a refund, up to $120 or 10% of the ticket value to exchange, and $50–$200 for “agent assisted waivers” — all “in addition to any airline and/or other supplier imposed fees”. A refund needs the airline’s waiver and “may take 60–90 days”; a future credit is valid for the same traveller on the same airline and costs another OneTravel fee to use.
Published policy: OneTravel General Terms and Conditions (“Cancel and Exchange”, “Cancel and Refund”, “Booking Process”) and Post-Ticketing Fees page, read 9 Sep 2026
- Verified · Sep 9
- Price match
- 24-hour price match against four sites; 24-hour price-drop search paid in gift cards; quoted total stands once paid
Details
Price Match Promise: if within 24 hours of booking the identical itinerary (same airline, flights, dates, passengers, seat type) is cheaper on Expedia, Orbitz, Priceline or Travelocity, OneTravel refunds the difference or cancels for a full refund; group, military, student, package, opaque and error fares are excluded. Price Drop Assurance: OneTravel re-searches the exact itinerary for 24 hours and, on savings “typically $30 or more”, reissues the ticket, paying the saving in a gift card, provided you buy no airline seats or bags first and waive any refund right on the original ticket. Post Payment Price Guarantee: the quoted total stands once payment is accepted; if your card is declined and the fare changes, you may cancel at no cost.
Published policy: OneTravel General Terms and Conditions (“Price Match Promise”, “Price Drop Assurance”, “Fare Changes And Post Payment Price Guarantee”, “Credit Card Declines”), read 9 Sep 2026
- Verified · Sep 9
- Payment
- Credit and debit cards with a verifiable US, Canadian or other billing address; nothing is guaranteed until ticketed
Details
The terms accept credit and debit cards “issued in US, Canada and several other countries” with a verifiable billing address; no wallet, PayPal or instalment option is named on the pages we read. Your card “may be billed in multiple charges totaling the final total price”, and the terms do not say whose name sits on each line, so reconcile the statement against the confirmation. An authorisation is requested at booking; “all bookings and fares are not guaranteed until ticketed”, and once ticketed at the quoted cost the terms call the ticket non-refundable and non-cancellable. Fares and fees are quoted in US dollars; the fee page says service fees “will be converted in your local currency on the payment page”.
Published policy: OneTravel General Terms and Conditions (“Payment Acceptance Policy”, “Credit/Debit Card Payment Terms”) and Service Fee page, read 9 Sep 2026
- Verified · Sep 9
- Support
- Phone 24/7 on 1-646-738-4832, otherwise a web form; BBB A+ with 406 complaints in three years; Trustpilot 4.2/5
Details
The home page offers “24/7 travel advisors” on 1-646-738-4832, which also sells “phone-only deals” at fees of up to $250 per passenger. The customer-support page adds a request form, self-help links and a billing line, +1-845-664-6185; it still carried 2021 airline alerts and shows no chat window, e-mail address or hours. On 9 September 2026 the BBB listed Fareportal Inc. (brands OneTravel, CheapOair, Travelong) as A+, accredited since 2015, with 406 complaints closed in three years, 142 in twelve months, and 3.81/5 from 1,024 reviews; a separate WK Travel, Inc. profile carried 7. Trustpilot showed 4.2/5 from 7,933 reviews, 69% five-star and 13% one-star, on a profile that invites reviews. Self-selected samples; complaints centre on add-on charges and slow refunds.
Customer feedback: OneTravel home and Customer Support pages; BBB profiles for Fareportal Inc. and WK Travel, Inc.; Trustpilot profile for onetravel.com — read 9 Sep 2026
- Check first · Sep 9
- Safety
- Fareportal paid New York $2.6 million in 2022 over false-urgency messages; OneTravel a $95,000 DOT penalty in 2014
Details
On 16 March 2022 the New York Attorney General announced a $2.6 million settlement with Fareportal, operator of CheapOair and OneTravel, over “Only 2 tickets left” messages tailored to the number of seats searched, invented hotel-occupancy percentages, random numbers presented as buyers of insurance or seat upgrades, countdown timers and comparison prices, and the disclosure of service fees and cancellation terms; the company agreed to use accurate data. On 2 January 2014 the US Department of Transportation fined WK Travel, Inc. d/b/a OneTravel $95,000, half suspended, for not disclosing code-share flights on telephone bookings. Our searches of DOT enforcement orders for 2022–2026 found nothing against Fareportal or WK Travel. Urgency banners on the site deserve no weight.
Public source: New York Attorney General press release, 16 Mar 2022; US DOT consent order OST 2014-0001 (2 Jan 2014); OneTravel Privacy Policy and home page — read 9 Sep 2026
- Check first · Sep 9
Flights
Worth it
- Economy round trips and one-ways whose total, fee included, compares well with the airline’s
- Book at least a week out with the fare rules opened and read
- Join free ClubMiles first: 200 points are $1 off fees and add-ons
Skip
- Tickets you may change or cancel: each change costs OneTravel’s fee plus the airline’s
- Two-airline itineraries, where one carrier’s change can leave you paying to alter the other
- Fusion Fares, Value Deals and multi-city trips: fees up to $100 per passenger
Check first
- The airline’s fare rules: refundable, changeable, basic economy or not
- Names exactly as on passport or ID: no name transfer after booking
- Whether the airline sells the same fare with DOT 24-hour free cancellation
Hotels and car rentals
Worth it
- Pay-at-hotel rooms, which OneTravel says cancel free before the visit on most deals
- Prepaid car rentals whose supplier terms you have opened
- Fees up to $42 on hotels and $40 per car above the supplier’s rate
Skip
- Prepaid hotel rates for dates that might move: non-refundable after 24 hours
- Any rate without the supplier’s policy on driver age, deposits, resort charges, licences
- The car page says displayed rates “cannot be guaranteed at the time of booking”
Check first
- Pay-at-hotel or prepaid, and the cancellation deadline printed on the rate
- Property-paid resort fees, parking and deposits outside the “taxes and fees” line
- Cars: driver age, licence, credit-card deposit and mileage rules on the voucher
Packages, add-ons and memberships
Worth it
- Packages only when the itinerary is fixed: 30% deposit, balance 90 days before departure
- Only the extras you chose: seat requests and protection plans are optional
- The Compassion Exception Policy waives OneTravel’s own fees for US military families and bereavement
Skip
- Pre-selected extras (seats, “Traveler Assist”, travel protection) that reviewers find already in the total
- Seat and meal choices are “requests” with non-refundable fees and no airline guarantee
- Phone upsells after booking, and the baggage table, which may be out of date
Check first
- Every line of the checkout total: remove what you did not choose
- The airline’s site for baggage and seat prices, paid to the airline
- Tours: the seller (RSH Travel Inc. for Canada) and the cancellation scale
Questions
Can I cancel an OneTravel flight within 24 hours for free?
Not as a right: the DOT’s 24-hour rule binds airlines, not online travel agencies, per its refunds page. OneTravel’s fee page promises the booking fee back within 24 hours, but its post-ticketing table charges $75–$100 per passenger for agent-assisted cancellation within 24 hours. Ask first.
What does OneTravel charge on top of the airline?
Up to $50 per passenger per ticket on most fares, plus up to $42 on a hotel and $40 on a car, included in the total shown. After ticketing, every cancellation, refund, exchange or waiver adds $50–$250 per passenger to the airline’s penalty.
What if the airline cancels my flight?
The DOT refunds page says a merchant-of-record ticket agent must refund a flight to, from or within the US that the airline cancels or significantly changes, within seven business days for cards, if you reject the alternative. Ask OneTravel by phone and keep the reference.
Who am I actually buying from?
The footer names WK Travel, Inc.; the privacy policy names Fareportal Inc. of New York, which also runs CheapOair, as owner and operator. The airline’s fare rules govern changes and refunds; OneTravel is the agent that took payment and must be phoned to cancel.
Do you earn from these links?
Yes. Links to onetravel.com are affiliate links and we may earn a commission on bookings at no extra cost to you. We have not booked through OneTravel and make no claim that any fare is cheapest; the guidance is about fees, cancellations and responsibility.
About this page
OneTravel publishes no product feed, so this page carries guidance only; the rules and verdict above are what to go on. Nothing here has been tested by us. Links to OneTravel are affiliate links: if you buy through them we may earn a commission at no extra cost to you. Prices and stock shown with picks come from the merchant’s catalog feed and can change after we last checked them — the merchant’s page is the source of truth. Sources read Sep 9, 2026.